Attendant Interview Questions

Attendant Interview Questions

Interviews for attendant positions focus on your interpersonal skills, ability to follow procedures, and your ability to work on a team. Expect questions that center around dealing with difficult or disruptive customers, how you deal with long flights and being away from home, and your customer service skills and experience.

Top Attendant Interview Questions & How to Answer

Question 1

Question 1: How will you handle an emergency during a flight?

How to answer
How to answer: The interviewer wants to know that you can stay calm and follow protocol during an emergency. Discuss correct safety practices and how you will remain calm to make sound decisions. If you have experience in dealing with emergencies, a short example will help this answer.
Question 2

Question 2: How did you resolve a conflict with a demanding or irate customer?

How to answer
How to answer: Focus on how you resolve customer conflict while remaining calm and professional. If you've never been a flight attendant, highlight a time in a previous job where you had to address a customer or interpersonal issue.
Question 3

Question 3: How does our airline stand out from others?

How to answer
How to answer: Interviewers want to know if you will fit well with their airline's operations. Do your research beforehand and pay attention to its hubs, how many airports it serves, and the airline size. Mention the mission statement and company values and how they match what you're looking for in a flight attendant job.

27,193 attendant interview questions shared by candidates

1. Describe a time you had to adapt to new information in a situation. What was the situation? What was the outcome? 2.You notice you are missing items you need for your in-flight service. Requesting these items will delay the flight. What do you do? Do you delay the flight or go without inventory? 3.You notice 2 passengers arguing, one is complaining of not being able to stretch his legs bc the other has his seat back lowered. What would you do? 4.You see a coworker taking items from the plane inventory. You are the only one who sees them doing this.They are gathering their belongings and leaving the plane. What do you do in this situation? 5.Describe a situation where you went above and beyond what was asked of you. What was the situation and what was the result?
avatar

Flight Attendant

Interviewed at Delta Air Lines

4.2
Nov 14, 2016

1. Describe a time you had to adapt to new information in a situation. What was the situation? What was the outcome? 2.You notice you are missing items you need for your in-flight service. Requesting these items will delay the flight. What do you do? Do you delay the flight or go without inventory? 3.You notice 2 passengers arguing, one is complaining of not being able to stretch his legs bc the other has his seat back lowered. What would you do? 4.You see a coworker taking items from the plane inventory. You are the only one who sees them doing this.They are gathering their belongings and leaving the plane. What do you do in this situation? 5.Describe a situation where you went above and beyond what was asked of you. What was the situation and what was the result?

Behavior questions, what would you do in such and such situation. I think a few of the questions were new because I absolutely scoured these pages, memorizing each one and there were still a couple I had never seen before so don't spend too much time concentrating on answering these exact questions.
avatar

Flight Attendant

Interviewed at Delta Air Lines

4.2
Aug 8, 2016

Behavior questions, what would you do in such and such situation. I think a few of the questions were new because I absolutely scoured these pages, memorizing each one and there were still a couple I had never seen before so don't spend too much time concentrating on answering these exact questions.

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