seems they ask everyone this ....... fill in the blank, i am challenged when customers are ________? Say something positve folks! I said < unhappy as it allows me to utilize my customer service skills, by providing exceptional service!
Attendant Interview Questions
Attendant Interview Questions
Interviews for attendant positions focus on your interpersonal skills, ability to follow procedures, and your ability to work on a team. Expect questions that center around dealing with difficult or disruptive customers, how you deal with long flights and being away from home, and your customer service skills and experience.
Top Attendant Interview Questions & How to Answer
Question 1
Question 1: How will you handle an emergency during a flight?
How to answer
How to answer: The interviewer wants to know that you can stay calm and follow protocol during an emergency. Discuss correct safety practices and how you will remain calm to make sound decisions. If you have experience in dealing with emergencies, a short example will help this answer.
Question 2
Question 2: How did you resolve a conflict with a demanding or irate customer?
How to answer
How to answer: Focus on how you resolve customer conflict while remaining calm and professional. If you've never been a flight attendant, highlight a time in a previous job where you had to address a customer or interpersonal issue.
Question 3
Question 3: How does our airline stand out from others?
How to answer
How to answer: Interviewers want to know if you will fit well with their airline's operations. Do your research beforehand and pay attention to its hubs, how many airports it serves, and the airline size. Mention the mission statement and company values and how they match what you're looking for in a flight attendant job.
27,193 attendant interview questions shared by candidates
Why United?
What makes you the best candidate?
What does the United brand mean to you
What past experience has prepared you for this position?
Tell us about a time you wished you had done things differently.
Why Mesa, why flight attendant. I have not discovered the "magic" answer.
do you wash your hands?
My best advice, do your homework. The recruiting staff was SOOOOOOO nice. They said, "welcome to the family" and it did feel like a family. Good luck, I hope this helps someone.
You hear two coworkers gossiping about another coworker on the plane. You are pretty sure passengers can hear what they are saying. What do you do?
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