Why do you want to be a flight attendant at AA?
Attendant Interview Questions
Attendant Interview Questions
Interviews for attendant positions focus on your interpersonal skills, ability to follow procedures, and your ability to work on a team. Expect questions that center around dealing with difficult or disruptive customers, how you deal with long flights and being away from home, and your customer service skills and experience.
Top Attendant Interview Questions & How to Answer
Question 1
Question 1: How will you handle an emergency during a flight?
How to answer
How to answer: The interviewer wants to know that you can stay calm and follow protocol during an emergency. Discuss correct safety practices and how you will remain calm to make sound decisions. If you have experience in dealing with emergencies, a short example will help this answer.
Question 2
Question 2: How did you resolve a conflict with a demanding or irate customer?
How to answer
How to answer: Focus on how you resolve customer conflict while remaining calm and professional. If you've never been a flight attendant, highlight a time in a previous job where you had to address a customer or interpersonal issue.
Question 3
Question 3: How does our airline stand out from others?
How to answer
How to answer: Interviewers want to know if you will fit well with their airline's operations. Do your research beforehand and pay attention to its hubs, how many airports it serves, and the airline size. Mention the mission statement and company values and how they match what you're looking for in a flight attendant job.
27,194 attendant interview questions shared by candidates
Questions not difficult
same as others mentioned
What excites you most about moving to a new city?
What qualities do you think our customers like best in a flight attendant?
What makes you different from your group
What was your inspiration for becoming a FA
Do you have piercings or tattoos? explain a time you had great customer service? explain a time when you had to deal with a difficult customer.
My favorite question/answer was regarding being asked to relocate immediately after training. I am the MOST excited for this part. So, I knew my enthusiasm came through.
Are there 24 hours in a day?
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