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Attendant Interview Questions

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Attendant Interview Questions

Interviews for attendant positions focus on your interpersonal skills, ability to follow procedures, and your ability to work on a team. Expect questions that center around dealing with difficult or disruptive customers, how you deal with long flights and being away from home, and your customer service skills and experience.

Top Attendant Interview Questions & How to Answer

Question 1

Question 1: How will you handle an emergency during a flight?

How to answer
How to answer: The interviewer wants to know that you can stay calm and follow protocol during an emergency. Discuss correct safety practices and how you will remain calm to make sound decisions. If you have experience in dealing with emergencies, a short example will help this answer.
Question 2

Question 2: How did you resolve a conflict with a demanding or irate customer?

How to answer
How to answer: Focus on how you resolve customer conflict while remaining calm and professional. If you've never been a flight attendant, highlight a time in a previous job where you had to address a customer or interpersonal issue.
Question 3

Question 3: How does our airline stand out from others?

How to answer
How to answer: Interviewers want to know if you will fit well with their airline's operations. Do your research beforehand and pay attention to its hubs, how many airports it serves, and the airline size. Mention the mission statement and company values and how they match what you're looking for in a flight attendant job.

27,195 attendant interview questions shared by candidates

What will you bring to Air Canada? What is good customer service? There is no space for a passengers luggage. What do you do? Tell me about a time when you made a unhappy customer happy? Tell me about a situation where you had to do teamwork and had difficulties? How did you resolve it? WHEN YOU ANSWER THESE QUESTIONS MAKE SURE YOU TALK ABOUT HOW IMPORTANT CUSTOMER SERVICE IS BECAUSE AIR CANADA IS ALL ABOUT CUSTOMER SERVICE. AND IF THEY ASK ANY SITUATIONAL QUESTIONS ALWAYS RESPOND BY SAYING YOU WILL BE POLITE AND APOLOGIZE ! AND AT THE END ASK THEM QUESTIONS such as what do you like most about working with air Canada. Stay confident and be prepared and you will do great!!!! :)
avatar

Flight Attendant

Interviewed at Air Canada

3.2★
Jan 26, 2018

What will you bring to Air Canada? What is good customer service? There is no space for a passengers luggage. What do you do? Tell me about a time when you made a unhappy customer happy? Tell me about a situation where you had to do teamwork and had difficulties? How did you resolve it? WHEN YOU ANSWER THESE QUESTIONS MAKE SURE YOU TALK ABOUT HOW IMPORTANT CUSTOMER SERVICE IS BECAUSE AIR CANADA IS ALL ABOUT CUSTOMER SERVICE. AND IF THEY ASK ANY SITUATIONAL QUESTIONS ALWAYS RESPOND BY SAYING YOU WILL BE POLITE AND APOLOGIZE ! AND AT THE END ASK THEM QUESTIONS such as what do you like most about working with air Canada. Stay confident and be prepared and you will do great!!!! :)

You have a good friend that you had not seen in a long time. She starts to tell you about the bad experience that she just received from your company & that her day was not going well, then she ask you for a drink would you give it to her?
avatar

Flight Attendant

Interviewed at Endeavor Air

3.6★
Nov 1, 2017

You have a good friend that you had not seen in a long time. She starts to tell you about the bad experience that she just received from your company & that her day was not going well, then she ask you for a drink would you give it to her?

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