1 - How I would handle a situation if there is no room for a passenger's carry on bag in the bins. 2 - Why I want to be a flight Attendant 3 - Why I want to work for Air Canada
Attendant Interview Questions
Attendant Interview Questions
Interviews for attendant positions focus on your interpersonal skills, ability to follow procedures, and your ability to work on a team. Expect questions that center around dealing with difficult or disruptive customers, how you deal with long flights and being away from home, and your customer service skills and experience.
Top Attendant Interview Questions & How to Answer
Question 1
Question 1: How will you handle an emergency during a flight?
How to answer
How to answer: The interviewer wants to know that you can stay calm and follow protocol during an emergency. Discuss correct safety practices and how you will remain calm to make sound decisions. If you have experience in dealing with emergencies, a short example will help this answer.
Question 2
Question 2: How did you resolve a conflict with a demanding or irate customer?
How to answer
How to answer: Focus on how you resolve customer conflict while remaining calm and professional. If you've never been a flight attendant, highlight a time in a previous job where you had to address a customer or interpersonal issue.
Question 3
Question 3: How does our airline stand out from others?
How to answer
How to answer: Interviewers want to know if you will fit well with their airline's operations. Do your research beforehand and pay attention to its hubs, how many airports it serves, and the airline size. Mention the mission statement and company values and how they match what you're looking for in a flight attendant job.
27,195 attendant interview questions shared by candidates
Tell about a time you had to learn and use safety information/regulations on the job. How did you use this information?
Phone Interview: What makes you a good candidate for this position?
You won't know your base location until two weeks into training. How will you accommodate for this?
Who is someone in your life that you would consider a great role model and that has greatly influenced you?
1. What do you view as the biggest adjustment of becoming an FA?
Describe your last customer service experience. Or something to that effect.
Describe the best customer service YOU have received
Are there 80 hours in a day ?
1) What excites you about moving to a new city? 2) Can you adhere to the no tattoos and piercings policy? 3)Best customer service experience?
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