I am glad I have a tech background because support is non-existent for technical issues in video meetings. about how I manage staff, if I have any idea what a basic KPI was and how it affects service level, and how I would manage a Team of Agents. I got the sense they were unprepared for my advanced questions about direction, KPIs as a function of closing, and other sales management and coaching cues. This leads me to believe their organization may not be well equipped to coach KPIs to closing ratio, etc. They were more interested in call length than closing ratios in a sales role? Coaching for results, not coaching only to correct. While the English proficiency exam was easy for any native speaker and the typing test was basic.
