Group exercise: They give you a scenario and you have to figure out what you need to do. It's in a room with three interviewers taking notes and they put you into groups of 4.
Cabin Crew Interviews
Cabin Crew Interview Questions
"Employers interviewing to hire flight attendants are foremost looking for candidates with superb customer service skills. Be ready to answer a majority of situational questions that will assess your interpersonal skills and conflict resolution abilities, such as handling an upset or anxious passenger, an unmotivated coworker, or a tense emergency situation."
4,791 cabin crew interview questions shared by candidates
Role play: It's in a room with just you and the interviewer. First she tells you to read a three paragraph text out loud. Then she takes the role of a customer with a complaint and you have to answer her questions (the answers are in the text but you won't be allowed to look at it during the role play), the role play lasts for 2 minutes.
What checks do cabin crew have to complete before a flight?
Tell me about a time when you delivered outstanding customer service?
Tell me about a time you've given exceptional customer service?
What are the procedures cabin crew have to do before each flight, why do you want to be a flight attendant, tell me about yourself, tell us about a time where you provided excellent customer service etc. What is the main priority on board for a flight attendant. Why do you want to work for BA.
What can you personally offer to British Airways?
Tell us about a time you had an angry customer and how did you handle it. a lot of Tell us about a time questions...
Give a good example of customer service
Didn't get that far. But then, neither did several others already employed in bigger (better) airlines.
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