Not one but a range of questions that are provoking and tough to answer. My most difficult one was: Give us an example of a time you had to deal with a difficult work colleague and how you dealt with the situation?
Cabin Crew Interviews
Cabin Crew Interview Questions
"Employers interviewing to hire flight attendants are foremost looking for candidates with superb customer service skills. Be ready to answer a majority of situational questions that will assess your interpersonal skills and conflict resolution abilities, such as handling an upset or anxious passenger, an unmotivated coworker, or a tense emergency situation."
4,791 cabin crew interview questions shared by candidates
Why would you like to work as a waitress in the sky with such an outstanding CV?
Get to know your partner and then tell us something unique about him/her (5 mins to discuss, they choose one person from each pair, your success depends on your appearance, how you look, stand talk).
Group activity, you discuss a situation in a group of 5-8: Ten customers booked rooms at your hotel but due to the computer error only two of them can get rooms. Choose 2 customers from the list (you get 15 minutes, don't be shy to talk a lot). Then a role play with an assessor when she is an angry customer who wasn't chosen and you are a manager of a company trying to provide a solution .
Demonstrate the specific situation from your work experience where you had to follow the instruction you knew was inappropriate.
CV and situational bases questions with customers
Lots of "Tell us about the time when you..."
Quel è stata una situazione difficile che hai dovuto affrontare in ambito lavorativo? Come l'hai risolta?
What was an example of great customer service that I provided for a passenger?
Can you give an example of a time you used initiative to resolve a problem.
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