"Call center agents are masters of communication. Employers are looking for candidates who have superb customer service skills and can communicate clearly either online or over the phone. When preparing for an interview, make sure you are well-versed in the company's operations and main products. You may also be asked to role-play selling a product or dealing with an irate customer."
There was one surprise Q where I was asked to simulate answering a customer phone call while using the computer to navigate the company's website. However, the desktop system I was placed at was not standard and that confused me which made it very hard for me to showcase my computer skills.
Describe a time when you dealt with a difficult individual/situation.
Tell me about yourself and your previous experience.
I'm in a tech role so they asked specific questions pertaining to internet/home phone and TV technologies, nothing that was too difficult.
speak about your self did you travel abroad before did you stay in a hotel before
Please tell us about a time when you had to deal with an irate customer, what was the situation and the outcome.
Introduce yourself in 2 min
There were no difficult or unexpected questions; they were all the typical interview questions.
Why do you want to work with us?
Introduce yourself , Talk about a movie you've seen lately
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