Have you handled personally sensitive (or PII, financial) information of a customer before? Have you been trained in confidentiality standards? How would you handle an irate customer? Can you move or do you live within 70 miles of Altamonte Springs, FL to work fully remote?
more like roll play interview questions. for example what would you do in the situation and why?
Can you tell me about a time when you experienced a difficult customer and what did you do? What type of calls do you think you will receive at the call center?
tell us about a time when you went above and beyond for a client
How you would handle unhappy customers
What does attendance mean to you?
On the video interview they asked me to pretend I called a business on the phone. How would I lead the call?
Do you have experience in call center?
Name a time you received feedback that you didn't agree with?
Tell me something about yourself that is not on your resume.
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