A call center representative needs to have excellent communication skills and be able to thrive under pressure. Most call center jobs are fast-paced and demanding. In an interview, employers will want to see that you are a quick learner, have a polite and helpful demeanor, and have strategies in place to deal with stressful situations.
behavioral questions: Tell me about a time when....I think I am just TIRED of interviews, because my job hunt has consisted of more than a few. Regardless, I had a guy's name but instead I was interviewed by these two-who made sure to tell me how they were unprepared and didn't even have my resume. Luckily, I always try to make sure I have a couple resumes and my letters of reference with me for this reason..
Where do you see yourself in 3 months, 5 years, etc.
what are your three and five year goals?
What was the handle time at your last position.
Na na. A nan na
to talk about yourself - talked about added value to the company customers but when we talked about salary it was much lower than competitors
What is quality customer service?
Example of when you had to persuade someone to do something.
Describe your most difficult customer service situation.
What was the most challenging customer service issue you faced? How did you handle it?
Viewing 1961 - 1970 interview questions