One of the key things they asked me during the final interview was to do a mock chat with a customer. In the scenario, the customer was inquiring about the status of their package or order. The goal was to see how I would respond professionally, provide clear information, and show empathy while handling the inquiry in a calm and helpful manner.
The interviewer asked me what my idea about call center.
Qual a sua disponibilidade de horário?
Introduce yourself? Pick a topic and talk about it
What is your idea about a good costumer service?
How would I deal with situations I've come across that I had to deal with from start to finish and the out come .
How do i handle difficult customers
explain an example of good customer service I have recently been on the receiving end of.
Tell me about your work experience.
Very in depth question process done in a team of two interviewers Role play a call, and previous experience,
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