Describe a time when you have gone far and beyond your responsibilities
Call Centre Analyst Interview Questions
690 call centre analyst interview questions shared by candidates
What metrics did you measure when you were managing the customer Care Centre
What do you know about Just Energy?
Whats your dream job?
Standard competency based questions, tell me a time you did this or what was your biggest achievement, nothing taxing all very standard, I got the impression this employer wanted someone who had very little experience or personality and was easily moulded to the company line, what ever that was.as they did not appear to have a culture from what I could gather. Was not a "WOW" experience. I would have rejected this job even if it had been offered.
Why do want this job when you have never worked in a sales position before
What is my best and worst qualities?
How would you deal with a difficult customer over the phone
They asked a lot about previous experience and future goals
all fairly straight forward. key question was 3 aspects of good customer service.
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