What does hospitality mean to you? Tell me when you went above and beyond to help a customer ? Why do you want to work for SWA Asked questions about my pass work history and wanted to know if I worked in a call center before. Tell me about a time when you had to deal with and irrate customer ?
Basic questions. Why do you feel you would be a good fit?
Describe a time when you had to deal with a difficult customer.
Com quem você mais se identifica
What was a difficult obstacle you’ve overcame
Do you think that the company you are working for now has better or worst customer services than us?
Describe a time when you had to deal with policy change at work and how did you adapt?
do you accept working on rotational shifts?
what makes you different?
Q. What sort of customer service experience do you have? Q. Tell me an experience you had with a customer where you just could not please them? Q How did you handle that situation?
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