What are five characteristics of a cast member? What are the differences between a guest and a customer? Some assigned questions: Tell about the time you come to the Cineplex? What is your favorite stores or restaurant? Did you experience bad services? etc.
What was your worst customer service question?
Situation 1: what should you do if a customer comes up to you and tells you that their drink was spilled in the theatre?
What are your greatest strengths to provide for this company ?
What is your favourite movie?
What would I do if a guest spilled popcorn on the floor?
Why do you want to work here
Why do you want to work at Cineplex?
Why do we call our customers "guests"?
What would you change based on past visits?
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