How would you handle a customer on phone whose credit card has been deactivated (Role-playing required)?
Centre De Contact Interview Questions
276 centre de contact interview questions shared by candidates
Why BMO?
General questions ,stimulation ,typing test,grammer
Describe a situation where you gave the extra mile at your current job
How would you deal with a difficult customer
What’s your favourite holiday destination and why?
What is your birth date? Are you willingly to relocate to the job location? What are your salary expectations?
2. What would you do if someone asked you to do something you knew was wrong?
They ask you questions regarding your CV what you did and why you left. -Try and aim it to show you have an interest in banking or a relevant sector.
There wasn't one specifically difficult or unexpected question but it is important that you prepare a lot of examples of team work, dealing with difficult customers, using your initiative etc as the panel interview deals primarily with this type of question.
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