As an insurance claims adjuster, you'll need excellent customer service skills, strong decision-making abilities, and the confidence to excel in a stressful and fast-paced work environment. In preparation for an interview, come ready to discuss how you would properly evaluate evidence, make sound decisions, and deal with customers who disagree with those decisions. Employers may also ask about how you would remain neutral and focused when settling claims for damages from natural disasters or other tragedies. The licensing laws for claim adjusters vary by state, so make sure to check your state's laws before going to interviews.
None of the questions were overly difficult or unexpected. When Progressive sends you the email about how to prepare for the interview, there are a few general questions already that you can prepare for. Though those specific questions weren't asked of me, the answers I had prepared for them ahead of time helped me easily answer the situational questions. Since I prepared ahead of time I already had a few situations lined up to address.
I didn't think any of the questions were difficult or unexpected. They use the STAR system of interviewing so if you understand that you will do fine.
A time where you used problem solving
Tell me a time when you had a conflict with an internal or external customer? What tactics did you use to get their buy in?
STAR approach
name a time you should have done something and didnt what was the outcome?
Tell me about a time you had to deal with an unhappy customer and what was the result?
Tell me about a time you were unhappy with how you handled a client/customer.
What was a mistake you made in your career and how did you rectify it. Give specific examples.
Name 3 weaknesses.
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