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Claims Adjuster Interviews

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Claims Adjuster Interview Questions

As an insurance claims adjuster, you'll need excellent customer service skills, strong decision-making abilities, and the confidence to excel in a stressful and fast-paced work environment. In preparation for an interview, come ready to discuss how you would properly evaluate evidence, make sound decisions, and deal with customers who disagree with those decisions. Employers may also ask about how you would remain neutral and focused when settling claims for damages from natural disasters or other tragedies. The licensing laws for claim adjusters vary by state, so make sure to check your state's laws before going to interviews.

Top Claims Adjuster Interview Questions & How to Answer

Question 1

Question #1: How do you handle fast-paced, stressful situations?

How to answer
How to answer: An interviewer wants to make sure you can adjust to a fast-paced work life that may involve working nights and weekends. Discuss your stress management, time management, and communication skills.
Question 2

Question #2: What would you do if a client disagreed with your assessment?

How to answer
How to answer: When asked about how you would deal with a difficult client, be sure to discuss your listening skills, social skills, and customer service skills. You also want to explain how you would use logical thinking to not give in to emotions when a customer disagrees with you.
Question 3

Question #3: Can you take me through your process of inspecting a case?

How to answer
How to answer: Use this opportunity to explain your experience as a claims adjuster. Also, show that you did your research by discussing the company's job description and policies.

4,787 claims adjuster interview questions shared by candidates

Why do you want to work for progressive? What about our company appeals to you? Briefly describe each job you have had and your roles and how they would relate to this position? (One question hard to do in star format in 3 mins) Name a time you have had to gather information from multiple sources to make a decision, what was it and what was the outcome? Name a time you had to make a decision quickly, what was it, the process you used, and the outcome? How do you prioritize your work in your current role? (If you have multiple roles at one job in addition to your main role, hard to give exact scenarios in 3 mins) Describe the jobs you have had in the last 5 years? What were your roles? Why do you want to work in claims? What experience relates to the role? Of the jobs you have had in the last 5 years, what job did you like the most and why? What job did you like the least and why? (Remember star format)
avatar

Insurance Claims Adjuster Trainee

Interviewed at Progressive Insurance

3.8★
Aug 10, 2022

Why do you want to work for progressive? What about our company appeals to you? Briefly describe each job you have had and your roles and how they would relate to this position? (One question hard to do in star format in 3 mins) Name a time you have had to gather information from multiple sources to make a decision, what was it and what was the outcome? Name a time you had to make a decision quickly, what was it, the process you used, and the outcome? How do you prioritize your work in your current role? (If you have multiple roles at one job in addition to your main role, hard to give exact scenarios in 3 mins) Describe the jobs you have had in the last 5 years? What were your roles? Why do you want to work in claims? What experience relates to the role? Of the jobs you have had in the last 5 years, what job did you like the most and why? What job did you like the least and why? (Remember star format)

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Glassdoor has 4,787 interview questions and reports from Claims adjuster interviews. Prepare for your interview. Get hired. Love your job.