Describe a situation you had with an upset customer and what was the outcome
Claims Adjuster Interviews
Claims Adjuster Interview Questions
As an insurance claims adjuster, you'll need excellent customer service skills, strong decision-making abilities, and the confidence to excel in a stressful and fast-paced work environment. In preparation for an interview, come ready to discuss how you would properly evaluate evidence, make sound decisions, and deal with customers who disagree with those decisions. Employers may also ask about how you would remain neutral and focused when settling claims for damages from natural disasters or other tragedies. The licensing laws for claim adjusters vary by state, so make sure to check your state's laws before going to interviews.
Top Claims Adjuster Interview Questions & How to Answer
Question 1
Question #1: How do you handle fast-paced, stressful situations?
How to answer
How to answer: An interviewer wants to make sure you can adjust to a fast-paced work life that may involve working nights and weekends. Discuss your stress management, time management, and communication skills.
Question 2
Question #2: What would you do if a client disagreed with your assessment?
How to answer
How to answer: When asked about how you would deal with a difficult client, be sure to discuss your listening skills, social skills, and customer service skills. You also want to explain how you would use logical thinking to not give in to emotions when a customer disagrees with you.
Question 3
Question #3: Can you take me through your process of inspecting a case?
How to answer
How to answer: Use this opportunity to explain your experience as a claims adjuster. Also, show that you did your research by discussing the company's job description and policies.
4,787 claims adjuster interview questions shared by candidates
Are you willing to be trained?
Tell me about yourself, then jumped right into when I could start and how much was I asking.... seemed very desperate.
Tell me about yourself and why you want this job
Name a time when a customer's or co-worker's lack of organization turned a matter into a sense of urgency and created a crisis for you and how you dealt with that.
They ask you about customer service skills, multi-tasking, and time management.
I don't recall specifically. But typical STAR type interview. They even send you a prep sheet. Which I also thought was weird. Like, they are stuck in their box and that's where they want you to stay, too.
Describe a time you had multiple things to accomplish. How did you do it?
What are your possible strengths?
Are you willing to travel up to 12 weeks a year for 21 days at a time?
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