They asked me to walk through a complex project or claim I had worked on and explain how I approached analysis, documentation, and communication with stakeholders.
Claims Coordinator Interview Questions
11,892 claims coordinator interview questions shared by candidates
Why am I looking for a new role now?
What do you know about the company? Are you able to perform the duties?
What are the difference in claims submitted by a facility and a provider for the same claim
Where do you see yourself in 5 years
What is good customer service to you? Conflict -Name a time you had to handle an irate customer, how did you handle it? Name a time you where put in charge of a group to work towards a common goal? Name a time at work where you had to make an important decision? How did it turn out?
Overtime is required on occassio would this be a problem?
Are you comfortable taking back to back calls? Sitting for long periods? Taking two scheduled 20 minute breaks that are provided to you ? [if you are in the middle of a call, you will need to wrap up that call as others will also be given their breaks at a set time that they wont know when it is....]there is also one 35 minute break, wherein-again-you will be told when to go to break and will have no pre planning for any of the breaks?
One of the questions that they asked me was to give them a scenario of a time that I went above and beyond to help a customer or settle a dissatisfied customer.
Describe a scenario when you provided excellent customer service.
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