Example of a time a customer was upset and you helped them
Claims Coordinator Interview Questions
11,891 claims coordinator interview questions shared by candidates
Tell me about a time you received different instructions from multiple people.
Tell me about a time that you worked with an irate customer. Tell me about a time that you went above and beyond for a customer.
NO OFFER YET, will update hopefully.
Name a time you had to adapt a new process, and what was the result
Tell me about a time where you had to bring another person (i.e. co-worker, supervisor) over to help you with a problem that you could not solve yourself.
Why Progressive? Tell me about a time a customer told you no and you changed their mind to yes. Tell me about a time you exceeded a customers expectations. Tell me about a mistake you made and how you fixed it. Tell me about a time you received difficult or constructive feedback and what you did with that feedback. Tell me about a time you were overwhelmed by a difficult change - how did you remain accountable for your work? Tell me about a time you had to adapt to substantial change at work. Tell me about a time you had to make a decision quickly but were faced with conflicting information.
I can't remember exactly what the questions were, but these are on the lines of a few questions they asked: - Go through your previous jobs, describe your role at each company and tell me why you left. - Tell me about a time you received negative feedback and how you responded to it. - Tell me about a time you did something wrong and how you fixed it. - Tell me about a time you made a hasty decision and what was the result. - Tell me about a time you had go above and beyond to meet a customer's expectations.
Using the STAR method tell us about an experience that you have had that you’ve had to overcome?
There were a total of 13 between the 2 interviews. Someone posted the first 8 which are the same for everyone. The other 5 vary but one of the questions asked to Describe a time you had to negotiate with a customer. What did you do and what were the results?
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