Why do you want to work with state farm?
Claims Representative Interview Questions
Claims Representative Interview Questions
Because a claims representative works with customers and insurance companies, having listening, communication, and other soft skills are essential. Expect interview questions that will ask about your ability to deal with frustrated, confused, or injured customers. Additional questions may regard how you negotiate fair payments and your basic administrative skills.
Top Claims Representative Interview Questions & How to Answer
Question 1
Question #1: How do you deal with a stressed-out customer?
How to answer
How to answer: This question is designed to deduce your social skills as a claims representative. Answer with comments with a calm voice, showing that you acknowledge the customer's frustration, apologize to them that they're feeling this way, and let them know you'll take action to resolve their situation.
Question 2
Question #2: How do you manage to negotiate a fair payment?
How to answer
How to answer: Negotiating skills are of paramount importance as a claims representative. Answer that you'll use deductive reasoning and consider the facts surrounding the claim. As a professional claims representative, you understand the normal standards for a variety of claims.
Question 3
Question #3: Do you have the skills to catch a fraudulent claim?
How to answer
How to answer: Claims representatives will occasionally come across fraudulent claims. When asked if you have the conceptual skills to catch a false claim, answer with comments like you pay attention to detail, have knowledge of what a clean claim looks like, and that you always double-check your work. In addition, mention that if you suspect a fraudulent claim, you would alert the insurance company immediately.
3,066 claims representative interview questions shared by candidates
Tell me what you know about State Farm
Recall difficult situation dealing with upset customer
Tell me a time in the past how you went about delivering bad news that would cost your customer money out of their own pocket.
What was my work history
Using the STAR method type of questions.
Give me an example of a time when you found it difficult to communicate with a customer. Since I don't really have trouble communicating, I found myself at a loss of words (pretty ironic given the circumstances). I fumbled my way through that one.
What's the biggest challange you have faced thus far in life?
Tell us about a time when you had to turn in incomplete or compromised work?
Give a time when you had to face a irate customer and how did you handle it and what was the outcome
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