they asked me what would I do if a customer calls in to cancel their policy
Claims Representative Interview Questions
Claims Representative Interview Questions
Because a claims representative works with customers and insurance companies, having listening, communication, and other soft skills are essential. Expect interview questions that will ask about your ability to deal with frustrated, confused, or injured customers. Additional questions may regard how you negotiate fair payments and your basic administrative skills.
Top Claims Representative Interview Questions & How to Answer
Question 1
Question #1: How do you deal with a stressed-out customer?
How to answer
How to answer: This question is designed to deduce your social skills as a claims representative. Answer with comments with a calm voice, showing that you acknowledge the customer's frustration, apologize to them that they're feeling this way, and let them know you'll take action to resolve their situation.
Question 2
Question #2: How do you manage to negotiate a fair payment?
How to answer
How to answer: Negotiating skills are of paramount importance as a claims representative. Answer that you'll use deductive reasoning and consider the facts surrounding the claim. As a professional claims representative, you understand the normal standards for a variety of claims.
Question 3
Question #3: Do you have the skills to catch a fraudulent claim?
How to answer
How to answer: Claims representatives will occasionally come across fraudulent claims. When asked if you have the conceptual skills to catch a false claim, answer with comments like you pay attention to detail, have knowledge of what a clean claim looks like, and that you always double-check your work. In addition, mention that if you suspect a fraudulent claim, you would alert the insurance company immediately.
3,066 claims representative interview questions shared by candidates
Basic behavioral questions
why did you leave the company
why should we hire you to work at geico
what other jobs have you applied to?
Why was I leaving my previous employer and taking a pay cut to come to Geico. I explained my reasons she kept advising was I aware of the amount the position paid which was lower than what I made. I told her the salary amount shows when you apply so nothing is hidden.
Where do you see yourself in 5 years?
Taking phone calls and sort out of the files during role play
No out-of-the-blue surprising questions, but the interviewer was difficult to understand at times (due to an accent).
I only did the phone interview and I did not find that unexpected or difficult.
Viewing 1431 - 1440 interview questions