Detailed behavior questions more interested in past behavior, not what you would do now. Interviewers were personable and easy to talk to. If an answer needed more detail they asked specific questions about it.
Claims Representative Interview Questions
Claims Representative Interview Questions
Because a claims representative works with customers and insurance companies, having listening, communication, and other soft skills are essential. Expect interview questions that will ask about your ability to deal with frustrated, confused, or injured customers. Additional questions may regard how you negotiate fair payments and your basic administrative skills.
Top Claims Representative Interview Questions & How to Answer
Question 1
Question #1: How do you deal with a stressed-out customer?
How to answer
How to answer: This question is designed to deduce your social skills as a claims representative. Answer with comments with a calm voice, showing that you acknowledge the customer's frustration, apologize to them that they're feeling this way, and let them know you'll take action to resolve their situation.
Question 2
Question #2: How do you manage to negotiate a fair payment?
How to answer
How to answer: Negotiating skills are of paramount importance as a claims representative. Answer that you'll use deductive reasoning and consider the facts surrounding the claim. As a professional claims representative, you understand the normal standards for a variety of claims.
Question 3
Question #3: Do you have the skills to catch a fraudulent claim?
How to answer
How to answer: Claims representatives will occasionally come across fraudulent claims. When asked if you have the conceptual skills to catch a false claim, answer with comments like you pay attention to detail, have knowledge of what a clean claim looks like, and that you always double-check your work. In addition, mention that if you suspect a fraudulent claim, you would alert the insurance company immediately.
3,066 claims representative interview questions shared by candidates
The interviews had very standard questions: 'Explain a situation when you had a difficult customer. How did you handle it, etc?'
Why do you want to work here.
Why do you want to leave your current job?
She began by asking "Why do you want to work for Liberty Mutual?" She further went into "Why do you want to leave your current employer?" Those were the standard questions to decipher whether or not you were just looking to jump on the first job you apply for. There were only two behavioral questions. 1. Give an example where you went above and beyond to help a client? 2. Tell me about a time when you delivered bad news.
Name a time when you had to give bad news to someone.
Greatest Strength and weakness in job role
What is something you noticed was being done incorrectly or something wrong in the workplace, how did you bring it to the attention of the managers, and what was the outcome?
Tell us a little about yourself and work history? Share a time where you went above and beyond for a customer…
Which manager in the past did you not get along with and why.
Viewing 2371 - 2380 interview questions