What questions did you ask the claims rep employee? What are you goals? Explain a time you dealt with a difficult customer If you could re-do anything in your life, what would it be?
Claims Representative Interview Questions
Claims Representative Interview Questions
Because a claims representative works with customers and insurance companies, having listening, communication, and other soft skills are essential. Expect interview questions that will ask about your ability to deal with frustrated, confused, or injured customers. Additional questions may regard how you negotiate fair payments and your basic administrative skills.
Top Claims Representative Interview Questions & How to Answer
Question 1
Question #1: How do you deal with a stressed-out customer?
How to answer
How to answer: This question is designed to deduce your social skills as a claims representative. Answer with comments with a calm voice, showing that you acknowledge the customer's frustration, apologize to them that they're feeling this way, and let them know you'll take action to resolve their situation.
Question 2
Question #2: How do you manage to negotiate a fair payment?
How to answer
How to answer: Negotiating skills are of paramount importance as a claims representative. Answer that you'll use deductive reasoning and consider the facts surrounding the claim. As a professional claims representative, you understand the normal standards for a variety of claims.
Question 3
Question #3: Do you have the skills to catch a fraudulent claim?
How to answer
How to answer: Claims representatives will occasionally come across fraudulent claims. When asked if you have the conceptual skills to catch a false claim, answer with comments like you pay attention to detail, have knowledge of what a clean claim looks like, and that you always double-check your work. In addition, mention that if you suspect a fraudulent claim, you would alert the insurance company immediately.
3,066 claims representative interview questions shared by candidates
If your supervisor was in the room right now what would he or she have to say about you
How many days do you call in sick?
All of their questions are situational. It just depends on your experience.
Give a time when you had to deal with a difficult customer? (how did it turn out) Give a time when you disagreed with a decision your team made and what did you do about it and how did you repair the relationship? Give a time when you had more work than you could handle in a day and how did you deal with it and what was the outcome? Give me a time when you disagreed with your supervisor & how did it make you feel?
Describe when you had to make a quick decision without all the info & what was the outcome? Give me a time when you gave empathy in a dire situation? Give me an example when you could not provide the service you wanted to to help a customer? GIve me a situation where someone was giving you the run around
How do you handle coworkers who don't pull their own weight.
How you would handle a certain call
What is going to be the hardest thing for you in this job?
How do you handle angry customers? What do you do to handle stress? What motivates you? Why is this position fit for you? What do you know about auto owners? What was your GPA? Least favorite class?
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