Because a claims representative works with customers and insurance companies, having listening, communication, and other soft skills are essential. Expect interview questions that will ask about your ability to deal with frustrated, confused, or injured customers. Additional questions may regard how you negotiate fair payments and your basic administrative skills.
The guy was rude and appeared he was waisting his time immediately upon entering the room and shoved me off to the senior guy. He apparently was the spin down and not the hiring supervisor. If the guy said yeah you went a different direction and that was the que.
Tell me about a stressful time and how you managed it.
Do you feel that a college GPA reflects how hard an individual works?
How do you stay organized?
Describe a situation at work where you reacted something unexpected.
What was the mosty boring job you have ever had?
Name a specific time when you had to take on a leadership role, whether it be at a previous job, school, etc. How did others respond to your leadership? Did you have to overcome any obstacles while making your decisions?
tell about a time when you had multiple priorities and how did you handle
Tell me about a time you had to give a customer a decision on non-coverage if a claim
How many years experience of customer service do you have?
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