Tell me about a time when you couldn't make a customer happy.
Claims Service Representative Interview Questions
411 claims service representative interview questions shared by candidates
Tell me about a time something upset you and you had to deal with it. What did you do and what was the outcome.
Asked pretty generic insurance questions like describe depreciation, actual cash value, etc.
How would you calm someone on a phone call right after they experience the death of a loved one.
Tell me about your most recent experience?
Don't remember all but only 5 basic questions Why should we Hire you? Why Liberty Mutual? Name a time you had to explain something confusing to another person (or something like that).
Asked to tell them about yourself, have a great intro, that sets the tone and seemed very important to them
Where do you want to be in 5 years.
Typical behavioral based questions; the ones where they ask about situiations and how you handle them.
Explain a time when you had to deal with an angry customer and how you handled it.
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