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Contact Centre Interview Questions
275 contact centre interview questions shared by candidates
What is your birth date? Are you willingly to relocate to the job location? What are your salary expectations?
What’s your favourite holiday destination and why?
2. What would you do if someone asked you to do something you knew was wrong?
General questions ,stimulation ,typing test,grammer
Describe a situation where you gave the extra mile at your current job
How would you deal with a difficult customer
Name a time you dealt with a difficult customer and advise the process you took
They ask you questions regarding your CV what you did and why you left. -Try and aim it to show you have an interest in banking or a relevant sector.
There wasn't one specifically difficult or unexpected question but it is important that you prepare a lot of examples of team work, dealing with difficult customers, using your initiative etc as the panel interview deals primarily with this type of question.
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