Name a time you found it difficult to follow the rules and what did you learn
Customer Assistant Interview Questions
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Tell me about a time that you dealt with a stressful situation
Why do you want to work for Tesco?
Why are you right for the job
Can you recall a specific time when you have had to deal with a difficult customer
Describe your previous job roles and why did you quit your last job?
tell me about a time you had to follow a rule or policy that you didn't agree with
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Watford Langley 'Why do you want to work at Tesco?'
The second part is a role play where you may play the part of a CSM who has a troubled customer. How you react to try to mitigate the problem and uphold the values of the company is of interest. In my case it was an angry customer who had travelled a long way to a theme park only to find that it was closed without notice on the website.
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