The second part is a role play where you may play the part of a CSM who has a troubled customer. How you react to try to mitigate the problem and uphold the values of the company is of interest. In my case it was an angry customer who had travelled a long way to a theme park only to find that it was closed without notice on the website.
if there was a spillage but you were working on a cage what would you do
Tell me about a time when you helped a colleague.
Name a time where you had a disappointment and how you overcame it.
About myself and career background.
What hours are you available
They started with general questions like "Tell me about yourself" and "Why do you want to work at McDonald’s?"
How do you deal with customer complaints?
Examples of when you have experienced good customer service
Why do you want to work here?
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