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Customer Care Representative Interview Questions

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- How would you handle this situation - a customer realizes that she's getting item's shipped to her due to auto-delivery (know what this is), she's quite mad but she spends quite a lot so she is a loyal customer. How would you handle this situation if she is suggesting that she wants to cancel her account? - Why did you leave your previous job? - What did you do at each job? - How you dealt with a difficult customer? - Tell me about a time when a customer wanted an item but it was sold out? How did you handle the situation?
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Customer Care Representative - TSC

Interviewed at Rogers Communications

3.5★
Jan 31, 2018

- How would you handle this situation - a customer realizes that she's getting item's shipped to her due to auto-delivery (know what this is), she's quite mad but she spends quite a lot so she is a loyal customer. How would you handle this situation if she is suggesting that she wants to cancel her account? - Why did you leave your previous job? - What did you do at each job? - How you dealt with a difficult customer? - Tell me about a time when a customer wanted an item but it was sold out? How did you handle the situation?

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