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Customer Care Representative Interview Questions
2,008 customer care representative interview questions shared by candidates
what brought you to barclays, name a time where you had to influance someone to go with your idea.
Tell me about a time when you made a mistake but it turned out to be a good mistake.
I don't remember verbatim but I do recall having to provide an example of how I would handle a customer escalation.
Describe a time you have gone above and beyond for a customer.
Name a time when you had to prioritize tasks to meet a deadline?
Describe a mistake that turned out to be good Describe a tough situation that you were able to handle Using the STAR method is very important (Situation, Task, Action, Result Format)
Are you native French? How do you deal with an unhappy customer?
Tell me about a time you took care of an upset customer.
Quels outils utilisez-vous dans votre emploi actuel?
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