I liked this as it allowed me to answer the questions from a more personal perspective rather than a more formulated way like the STAR approach. After the initial phone conversation which involved both specific and general questions, but was really more of a chat, I was asked to attend a face to face interview. This followed in a similar vain in that it was relaxed but detailed around my experience. Both interviewers were warm and welcoming and I felt we were engaged in a good conversation around the aspects of the role and the company in general. In the first interview they did advise that, should I be successful, Starling's process was to have a second interview with more senior managers. After successfully negotiating the second interview, which was a more in depth discussion about my suitability for the role and the company in general, I was pleasantly surprised to be offered a better position than what I applied for.
Customer Contact Interview Questions
2,106 customer contact interview questions shared by candidates
I selected the declined offer option as I terminated the process before wasting my time with this dangling carrot trickery.
Questions are mainly based on candidate's previous experience and focused on overall outcomes of candidate's actions in the given situation. No brain teasers or any tricky question. Not much attention is paid to the info contained in the CV but the focus is rather on candidate's actions/reactions and the results he/she was able to deliver.
Being competency-based, almost every question was focuse on skills and action took in prevoious experiences, such as "How did you managed a particular customer, what was the outcome".
Have I ever helped a colleague in difficulty and in what way? Why I have to help him?
What motivates you?
Nothing unexpected or difficult
Tell me about a time that you had to support a process change that you did not agree with.
Tell me about a challenge you faced and how it was handled.
Behavioural questions mainly - discussing managing workload, stress, people etc.
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