I was asked how would you handle an irate member?
Customer Rep Interview Questions
84,139 customer rep interview questions shared by candidates
Why do you think you should be offered the job?
Are you comfortable with actively navigating 15 or so applications?
What kind of experience do you have?
If you need help but don't want to bother your manager would you ask a co-worker or use internal resources?
Honestly, it felt like more of a conversation than a formal interview. Basically talked about the industry, personality-type questions, tenets of sales, role played a call.
Tell me about a time when you went above and beyond to help a customer.
Common things about why going abroad, working period, salary expected ?
Can you deal with angry or belligerent customers over the phone?
Situational Questions: A customer says he spills something on the floor but you cannot see anything. What would you do?
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