"As the first point of contact between a company and the client, a customer service advisor must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and always keep a calm and professional composure."
Situational questions mostly Tell me about a time when you had a disagreement/ confrontation with a customer and how did you handle it? Tell me about a time when you had a disagreemnt with a co worker and how did you handle it? What are your weaknesses and strengths?
Typical STAR approach questions... Be prepared to brag about yourself.
What are you looking for?
A customer calls for a car insurance quote. After giving him all the info. Our quote is less expensive for the same coverage. He thanks you for your service and the quote and says he will think about it and call back because he has been a loyal customer to the other company and he needs to think about it.What do you say to him?
What is the differences between IMAP and POP3?
What is a MAC filter?
What is RAM
Who is the CEO of Apple?
Role play: I bought an iPad for my husband as an anniversary gift and it arrived early, While I was setting up the device it fell to the floor and the screen is completely broken!
How would you explain icloud to someone?
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