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Customer Service Desktop Support Engineer Interview Questions

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2,410 customer service desktop support engineer interview questions shared by candidates

It was a judgment call question. Where I had to make a call between a down user and the CEO being down. Unfortunately the company I worked for at the time always made us bend over for the CEOs this one didn't see it that way. I made the wrong call.
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Desktop Support

Interviewed at ESET

4★
Jun 27, 2013

It was a judgment call question. Where I had to make a call between a down user and the CEO being down. Unfortunately the company I worked for at the time always made us bend over for the CEOs this one didn't see it that way. I made the wrong call.

HR rounds Ques: 1. introduce yourself. 2.Any extempore topic mine topic was "What should be minimum age for children to have gadgets . 3.Any situation based question like "out of 30 employees you have to lay off 10 employees, how will you do it?" 4.What are your expectations from HCL. Technical round: 1. Active directory 2. difference between unix and linux. 3. How you will troubleshoot network connection problem in PCs.
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Desktop Support Engineer L1

Interviewed at HCLTech

3.5★
Jun 18, 2018

HR rounds Ques: 1. introduce yourself. 2.Any extempore topic mine topic was "What should be minimum age for children to have gadgets . 3.Any situation based question like "out of 30 employees you have to lay off 10 employees, how will you do it?" 4.What are your expectations from HCL. Technical round: 1. Active directory 2. difference between unix and linux. 3. How you will troubleshoot network connection problem in PCs.

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