Customer Service Desktop Support Engineer Interview Questions

Desktop Engineer

Interviewed at Atos

3.4★

Mar 10, 2015

Describe this device/task/process Describe this device/task/process

Desktop Support

Interviewed at Cognizant

3.6★

Aug 21, 2023

On a scale of one to ten what is your level of expertise in macOS systems?

IT Desktop Support Engineer

Interviewed at Hastings Direct

3.6★

Nov 15, 2017

IT Technology procedures, support scenarios, ITIL awareness, BAU SLA management

Desktop Support Engineer

Interviewed at Uniserve Group

4.5★

Aug 10, 2023

lots about my experience in the field

Senior Desktop Engineer

Interviewed at ITC Infotech

4.3★

Mar 31, 2025

She asked a lot of questions about the system and the hardware related to the laptop.

Desktop Support Associate

Interviewed at iOPEX Technologies

4.1★

Nov 13, 2025

I explained the basic steps I follow, such as identifying the problem through user feedback, checking hardware connections, restarting the system, reviewing event logs, and testing network connectivity. I also mentioned that I document the issue and resolution for future reference.

Desktop Support

Interviewed at NTT DATA

3.7★

Mar 17, 2021

What is SLA? What is HIPPA

1) what is active directory? 2) what is sccm? 3) What are fsmo roles

Desktop Engineer

Interviewed at Pace Business Machines

3★

Nov 19, 2021

Basic hardware & Networking also multi function printer

Desktop Support Technician

Interviewed at InComm

3.8★

Mar 24, 2022

How did I handle an issue with an end user to keep from having a conflict.