"Employers are looking for a customer service manager who has the leadership qualities to motivate their team, but also knows how to provide exceptional customer service. Great communication and people skills are necessary for dealing with customer service representatives, as well as the customers, in all situations. In an interview context, be prepared to role-play scenarios where you have to give someone negative feedback, but also when you receive it as well. Questions encompass how you coach, motivate, and develop a successful sales and customer service team. To leave the best impression, bring a polite and tactful attitude to prove that you are the right fit for the job."
Could you describe what a typical day looks like for a Customer Service Manager? Also, if selected can you tell me how I will be trained? Lastly, after doing some additional research I have seen the enormous growth Wayfair has experience with products, people and consumers. What are the goals is the company currently focused on and how is the customer service team supported to meet these expectations
Why do you like to work with us?
What are your strengths and weaknesses?
How did I hear about Acorns and do I currently use Acorns?
Interview was canceled five minutes prior to appointment via email.
What makes you passionate about Customer Success?
What is your management style? How do you approach an overperforming and underperforming employee?
Why did you change jobs? (They made a big deal out of this.)
Can you manage to a higher level of performance?
There was no question asked
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