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Customer Service Manager Interview Questions

"Employers are looking for a customer service manager who has the leadership qualities to motivate their team, but also knows how to provide exceptional customer service. Great communication and people skills are necessary for dealing with customer service representatives, as well as the customers, in all situations. In an interview context, be prepared to role-play scenarios where you have to give someone negative feedback, but also when you receive it as well. Questions encompass how you coach, motivate, and develop a successful sales and customer service team. To leave the best impression, bring a polite and tactful attitude to prove that you are the right fit for the job."

2,564 customer service manager interview questions shared by candidates

What did i know about company, why i applied, what i was currently doing. Describe the team i worked with - size and work they did. Was also asked "what is your geeky obsession?". i thought this question was silly and not at all relevant, as what answer would be a good one? And given my years of experience, it didn't seem to fit. Also, the question seemed to suggest a very young staff with little in terms of diversity.
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Customer Service Manager

Interviewed at FreshBooks

3.2★
Feb 4, 2017

What did i know about company, why i applied, what i was currently doing. Describe the team i worked with - size and work they did. Was also asked "what is your geeky obsession?". i thought this question was silly and not at all relevant, as what answer would be a good one? And given my years of experience, it didn't seem to fit. Also, the question seemed to suggest a very young staff with little in terms of diversity.

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