STAR questions. Describe a time when you encountered a customer who was upset and turned the situation around.
Customer Service Sales Representative Interview Questions
633 customer service sales representative interview questions shared by candidates
What made you apply for this position?
How many years of phone experience I had
How would you treat a very angry customer who lost electricity supply, due to payment issues?
All the questions were very basic and elementary. They were typical, "describe an accomplishment you're proud of" or "why do you want to work here" kind of questions. Almost entirely common sense questions where I believe they just want to see if you have a personality and half a brain.
They asked about sales experience and customer service experience. They asked if I was ok working overtime and handling a lot of difficult and grump customers. They asked if I ever had a difficult customer before and how I handled the situation.
Why work here? Do you like to speak english? bc this is an all english speaking environment, Do you like selling?
Do you have any questions?
If selected for the position, what is something about me that could make me an asset to the company
We ask that all applicants submit a short video (1-2 minutes) detailing why they would be a good fit for Kion and the skills they can bring to build and manage our fun, fast-paced and fast-growing customer service team
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