Situational questions.
Customer Services Interview Questions
128,191 customer services interview questions shared by candidates
did i do my research?
Do you have a valid driver's license?
Are you comfortable with phone support as well as chat support?
Personal questions, experience, studies? Why do you want work with us? what will you bring for the company? Are you available to work early" from 7:00 am", late shifts" until 11pm" ? in the end he gave me a scenario and asked what would I do? What are you expecting from the Team Leader? What is the most important for you? customer satisfaction or company productivity?
More like a general chat but make sure you know what you are talking about.
Why choose Teleperformance
If a customer is irrate, how would you calm him/'her down?
perception of the people offfice and work culture
Your personality in your work place.
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