How do well do you operate under pressure
Customer Services Manager Interview Questions
2,564 customer services manager interview questions shared by candidates
What do you know about Coral?
What sports are you interested in?
There was a lot of questions around automating and AI as their focus was on moving away from human agents in peak periods
What is Eshopbox and its business model?
They asked typical questions like prior experience. How big is the current book of business you manage.
ound 1 :WRITTEN TEST ( 1 Hour ) PRE-PLACEMENT TALK( 45 minutes) There were 3 members. The way they presented the company was quite amazing. We were asked whether we have worked on any mobile application or not. I raised my hand because of my android project that I did during the course. I was made to explain my work. They seemed impressed. It was a pen and paper objective test. Questions were from JAVA along with Quantitative aptitude and logical reasoning. Around 100 students appeared for the test, 12 were shortlisted for the next round.
Many but not very focused
Give an example of over the top customer service you have given.
A lot of focus on bug fixes, few on KPI and team management, very little questioning on customer service, however, as mentioned above this may be down to interviewers not having/understanding customer service experience or the customer journey.
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Customer Service DirectorManager Customer CareCustomer Experience ManagerCall Center ManagerCustomer Service SupervisorCustomer Service SpecialistCustomer Care ManagerCustomer Success ManagerCustomer Service CoordinatorManager Customer SupportCustomer Service EngineerCustomer Service AdvisorTeam ManagerSupport ManagerService Delivery ManagerCustomer Service ExecutiveRamp Agent TraineeCustomer Service AgentCustomer Service Team Leader