Customer Services Manager Interview Questions

2,564 customer services manager interview questions shared by candidates

It was a detailed interview and discussion on export import process. My understanding of export procedures and dealing with various Government and non-government agencies related to export helped me in interview.
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Assistant Manager - Customer Service

Interviewed at APM Terminals

3.9
Aug 10, 2012

It was a detailed interview and discussion on export import process. My understanding of export procedures and dealing with various Government and non-government agencies related to export helped me in interview.

There were no difficult or traditional interview questions. All three people I met with spent more time explaining the training process and how I'd have to work 12-16 months in the customer service department before moving into management. Almost no questions regarding experience, background, or why I felt I could be a good fit. Seemed more like an exercise for their HR Dept. Than anything else. 1st person I interviewed with was just roasting through that department for his training.
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Customer Service Manager

Interviewed at Uline

3.6
Apr 15, 2014

There were no difficult or traditional interview questions. All three people I met with spent more time explaining the training process and how I'd have to work 12-16 months in the customer service department before moving into management. Almost no questions regarding experience, background, or why I felt I could be a good fit. Seemed more like an exercise for their HR Dept. Than anything else. 1st person I interviewed with was just roasting through that department for his training.

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