Explain a time when you were not given specific instructions on a task. What was the task? How did you overcome it, and what was the result?
Customer Services Manager Interview Questions
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Explain an occasion in which you had to go against company policy to complete a task.
What are your strengths/weaknesses?
Name a time when you had to go out of your way to resolve a conflict. What was the situation and how did you handle it
The most difficult or unexpected question is when a customer ask where an item maybe located in the store and you have no idea what or where this merchandise could be. I never tell a customer I dont know, I usually find it for them in a timely manner. I love my job !!!
Nothing was really difficult that i could recall.
there shouldnt be a difficult question or unexpected one if you know what your going in there for. meaning know your desired position as if you've worked it before.
The interviewer may deviate from the script even though it is highly discouraged. When I did interviews I got to know the person I was interviewing a little better than the script, to get a feel for their work ethic and goals. Not everyone is an orator so I tried to keep it informal.
Name a time when you went above and beyond for a customer or co worker
Previous experience Expectations I was given 3 scenarios I had to reply to
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