During the actual interview, they mainly asked about experience and your back story.
Customer Services Representative Interview Questions
76,784 customer services representative interview questions shared by candidates
What can I improve on my self? What was your most difficult situation that you handled? How did you handle it?
If you pass the HR interview (which is just a short talk) you get the next interview, they usually give you different situations in order to see how you will handle them.
Why do you want this job
What do you like about Customer Service?
My experience
Your best personality trait?
How do I handle a hostile customer.
Organizational skills. Customer service skills. Coginitive and memory skills attention to details . Credit account. Navagation skills . Aht . Performance . Delegate task .
How would you handle complains? And if the customer doesn't listen to you and keeps pushing
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