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Customer Success Associate Interview Questions

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31,455 customer success associate interview questions shared by candidates

During my inhouse interview, they wanted me to reference a time when I went above and beyond for clients in my prior work experience. Make sure that you know what above and beyond is, & be able to describe what above and beyond type qualities entail.
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Customer Success Specialist

Interviewed at UKG

3.2★
Jun 24, 2015

During my inhouse interview, they wanted me to reference a time when I went above and beyond for clients in my prior work experience. Make sure that you know what above and beyond is, & be able to describe what above and beyond type qualities entail.

The second phone interview the same lady was late again by 15 minutes. When I passed the phone screenings and was handed off to a second HR Recruiter I was asked to schedule a calendar block for my in-person interview. I replied stating I would have to request time off from my current employer to come in, asking which days worked best for the team I would be meeting with. I was given some time-frames, proceeded with approval for time off and then scheduled the corresponding date on Credible's calendar. Then I was informed the hiring manager would not be in at that time.
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Customer Success Lead

Interviewed at Credible

3.7★
Mar 20, 2017

The second phone interview the same lady was late again by 15 minutes. When I passed the phone screenings and was handed off to a second HR Recruiter I was asked to schedule a calendar block for my in-person interview. I replied stating I would have to request time off from my current employer to come in, asking which days worked best for the team I would be meeting with. I was given some time-frames, proceeded with approval for time off and then scheduled the corresponding date on Credible's calendar. Then I was informed the hiring manager would not be in at that time.

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