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Customer Success Associate Interview Questions

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31,456 customer success associate interview questions shared by candidates

From recruiter: - Tell me how you landed your last job - What was the hardest customer situation you faced? - Why Microsoft? - Why you? From managers: - Tell us a bit about yourself and what do you think you are going to do in this position at Microsoft. - Tell us about the biggest problem with your biggest customer. - What do you know about SAAS and other cloud services? - Tell us about when you were requested to learn something fast? How long did it take you? - If you get the job, what do you think is going to be your biggest challenge? - How were you measured as a Customer Success Manager? What were your KPIs? - What do you think you are going to do in the next 2-3 years? - Why Microsoft?/ Why you? - What cloud software do you know at Microsoft?
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Customer Success Account Manager

Interviewed at Microsoft

4★
Nov 4, 2020

From recruiter: - Tell me how you landed your last job - What was the hardest customer situation you faced? - Why Microsoft? - Why you? From managers: - Tell us a bit about yourself and what do you think you are going to do in this position at Microsoft. - Tell us about the biggest problem with your biggest customer. - What do you know about SAAS and other cloud services? - Tell us about when you were requested to learn something fast? How long did it take you? - If you get the job, what do you think is going to be your biggest challenge? - How were you measured as a Customer Success Manager? What were your KPIs? - What do you think you are going to do in the next 2-3 years? - Why Microsoft?/ Why you? - What cloud software do you know at Microsoft?

They asked about complex enterprise clients I've worked with. There were many situational questions of how I've dealt with certain situations such as how I've turned around clients that weren't adopting the tool, or how I've grown certain accounts. I was asked about my book of business and was tested on my knowledge of DocuSign via a presentation.
avatar

Enterprise Customer Success Manager

Interviewed at Docusign

3.6★
Sep 15, 2020

They asked about complex enterprise clients I've worked with. There were many situational questions of how I've dealt with certain situations such as how I've turned around clients that weren't adopting the tool, or how I've grown certain accounts. I was asked about my book of business and was tested on my knowledge of DocuSign via a presentation.

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