Asked in detail about API and Webhook experience. Asked about understanding of subscription billing. Asked about my experience. Wanted to understand my ability to consult in a design out solutions for the customer without working cross functionally internally. Wanted to understand how I would map customers CRM to Chargbee.
What is gooderas value proposition
How do you run a QBR? Describe your enterprise accounts
Why MongoDB ? A German client complains his requests take too long, his main server is in the US, what do you propose ? What are the pros and cons of a multi server architecture ? Questions about sharding, replica sets, high availability, etc
Why are you interested in working in this role.
What is a misconception your teammates have about you?
Do you have experience working in cross functional teams?
- Key question about Customer journey and management of issue that could happen
- Tell me about your past experiences - What is something you're proud of? Something you're not proud of? - Describe a time where you had to deal with tough situation in CS - How would you define customer success?
Experience managing a portfolio of customers
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