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Customer Support Advocate Interview Questions

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5,032 customer support advocate interview questions shared by candidates

#1: 1) Tell us about your most recent employer? 2) What are you looking for in your next role? What day-to-day responsibilities would you like? Why are you looking for a change right now? 3) What would you consider critical elements for success in this role? What interested you in monday.com and in this role? -- #2: Assignment -- #3: Interview 1) Tell us about yourself 2) Name a time you received feedback/criticism? 3) When work gets quiet/boring, how do you keep yourself motivated? Roleplay (+ feedback) -- #4: Interview with Team Lead (similar questions as above, plus:) 1) Describe a time you and your manager didn't see eye to eye? 2) Describe a time you worked as part of a team and an issue arose? 3) How do you define success? -- #5: Interview with HR (similar questions as above, plus:) 1) What were you like in high school? 2) What are your strengths and weaknesses?
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Customer Experience Advocate

Interviewed at monday.com

4★
Mar 7, 2021

#1: 1) Tell us about your most recent employer? 2) What are you looking for in your next role? What day-to-day responsibilities would you like? Why are you looking for a change right now? 3) What would you consider critical elements for success in this role? What interested you in monday.com and in this role? -- #2: Assignment -- #3: Interview 1) Tell us about yourself 2) Name a time you received feedback/criticism? 3) When work gets quiet/boring, how do you keep yourself motivated? Roleplay (+ feedback) -- #4: Interview with Team Lead (similar questions as above, plus:) 1) Describe a time you and your manager didn't see eye to eye? 2) Describe a time you worked as part of a team and an issue arose? 3) How do you define success? -- #5: Interview with HR (similar questions as above, plus:) 1) What were you like in high school? 2) What are your strengths and weaknesses?

A lot of situational questions regarding customer service, priorities, multi-tasking, problem-solving, teamwork, project management. What drives you? What stresses you out? What is your fear? Why would you be a good fit.
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Senior Customer Advocate

Interviewed at Volvo Group

4★
Mar 23, 2018

A lot of situational questions regarding customer service, priorities, multi-tasking, problem-solving, teamwork, project management. What drives you? What stresses you out? What is your fear? Why would you be a good fit.

Questions included things like "why do you want to work here, how do you handle diverse opinions/perspectives, how did you approach a difficult problem and what was the result, etc". They did NOT ask things like "what's your greatest weakness" or "why did you leave your last employer". Nor stupid questions like "you see a coworker stealing money from the register, what do you do". I've had to answer questions like this on interviews for OTHER employers, but this 6-question self-recorded video interview didn't ask anything like that.
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Guest Advocate

Interviewed at Target

3.5★
Jul 2, 2024

Questions included things like "why do you want to work here, how do you handle diverse opinions/perspectives, how did you approach a difficult problem and what was the result, etc". They did NOT ask things like "what's your greatest weakness" or "why did you leave your last employer". Nor stupid questions like "you see a coworker stealing money from the register, what do you do". I've had to answer questions like this on interviews for OTHER employers, but this 6-question self-recorded video interview didn't ask anything like that.

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