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Customer Support Representative Interview Questions
2,437 customer support representative interview questions shared by candidates
Please describe a time that you received excellent customer service. Why was this a positive experience?
What drew you to apply for us?
Tell me about your self
No Interview just an email regarding your test
They use the STAR method which is a structured manner of responding to a behavioral-based interview question by discussing the specific situation, task, action, and result of the situation you are describing.
The interview was only seven minutes long. She started by asking me to summarize my background and then she quickly gave me her background. She summarized the responsibilities of the position and said that she felt I was overqualified for it. I told her that I had tried applying to a different position at SeedLegals that I felt fit my qualifications, but when I called and emailed the company to see if that position was still open, nobody answered, so I ended up applying to this position instead. She said okay and abruptly ended the Zoom call. From the very outset, she seemed totally disinterested in talking to me and clearly didn't take the time to read through my résumé because she didn't even know where I was based. I have no idea why she chose to interview me when she knew that I wasn't a good fit for this role. This was definitely the strangest interview I've ever had and will not be interviewing with SeedLegals again in the future. Also, the company is disorganized. They don't answer calls or emails and the whole process of setting up the Zoom interview was more difficult than it needed to be.
They wanted to know my perspective on tours/destination services and how I would like to support them.
Role play a customer support situation
All the usual - tell me about yourself, how would you deal with various situations etc
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